Privacy policy

Privacy Policy

At SVS Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit svscollective.co.uk, create an account, place an order, contact us or otherwise use our website.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Your name
Email address
Billing and delivery address
Telephone number
Order and purchase information
Payment information
Account information
Messages or enquiries you send to us
Information you provide when subscribing to our marketing emails
Technical information about how you use our website

We do not normally have access to your full payment card details. Payments are processed through our payment providers.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange delivery
Provide customer support
Communicate with you about your orders
Process returns, refunds and exchanges
Maintain and improve our website
Prevent fraud and protect the security of our website
Send marketing communications where you have provided appropriate consent
Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

3. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders and support payments and other services.

Your information may therefore be processed by Shopify and its service providers in accordance with applicable privacy laws and Shopify's own privacy policies.

4. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not intentionally store your complete payment card details on our own systems.

Payment providers may collect and process information necessary to securely process your transaction and prevent fraud.

5. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember your preferences
Understand how visitors use our website
Improve website performance
Support marketing and advertising activities where applicable

You can manage certain cookie preferences through your browser or any cookie controls provided on our website.

Disabling certain cookies may affect how some parts of the website function.

6. Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you information about:

New collections
Product launches
Promotions
Offers
SVS Collective news

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

7. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

Shopify
Payment processors
Delivery and shipping providers
Website and technology providers
Marketing and email service providers
Fraud prevention and security providers
Professional advisers where necessary

We do not sell your personal information as part of our normal business operations.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, meet legal obligations, resolve disputes and enforce our agreements.

The appropriate retention period may vary depending on the type of information and why we need it.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where processing is based on consent
Make a complaint to the relevant data protection authority

To exercise your rights, contact us using the details below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are unable to lawfully provide such information.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.

The latest version will always be published on this page with the updated date.