Shipping policy

Shipping Policy

At SVS Collective, we aim to process and dispatch your order as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days after your order has been placed.

Orders are not normally processed or dispatched on weekends or UK public holidays.

During busy periods, product launches or promotional events, processing may take slightly longer. If there is a significant delay, we will contact you where appropriate.

UK Delivery

We currently offer delivery within the United Kingdom.

Available delivery options and their costs will be displayed at checkout before you complete your purchase.

Estimated delivery times are provided at checkout and are estimates rather than guaranteed delivery dates.

International Shipping

International shipping availability will be displayed at checkout where available.

Customers ordering from outside the UK may be responsible for any applicable customs duties, import taxes or other charges imposed by their destination country.

These charges are outside of SVS Collective's control.

Delivery Address

Please make sure your delivery address is correct before completing your order.

SVS Collective cannot be held responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

hello@svscollective.co.uk

Please include your order number so that we can investigate the delivery with the relevant carrier.

Delivery delays can sometimes occur due to circumstances outside our reasonable control, including carrier delays, severe weather, customs processing and other unforeseen events.